What Our Clients Say

Vertech IT make cyber risk assessment quick, easy and insightful. You are never grateful for insurance until you need it. Being proactive and understanding your basic cyber risk exposure allows you to take preventative action. Money and time wisely spent.

Jargon – no one likes it except the ones who understand it. Often it makes others feel outside the conversation and inferior. When you are on our ship we are quick to make sure you feel comfortable teaching you the terms and sayings so you feel part of the crew.

When speaking to Vertech it was important to me that the team at Spirit were listened to and taken on a journey of digital transformation that would provide easy solutions to our technical challenges. Not a journey of jargon, terminology, and solutions that no one gets! We needed to be part of their crew.

Vertech started with a comprehensive standards based audit allowing for a simple transparent approach providing an approach that is less about the jargon and more about the outcomes. The win for us was that they showed us that technology was our friend, it was an asset, and it was here to make our lives easier. On top of all that we are safe, secure and can protect our customers information to the highest standards.

Vertech have a service heart based on the quality of our relationship being at the core of everything we do. Their friendly staff are always available, fast and efficient, this has given us peace of mind knowing that if something were to go wrong, our data is secure and our systems are protected and things are made ship-shape super quick.

Complex Dental needs are not foreign to Vertech

I have worked with Daniel and his Team at Vertech at a number of Dental practices.  Including some very high end complex setups, one of the projects we completed successfully for a customer was the first of its kind not just in NZ but the entire Pacific region.

Over the years I have worked with many different IT contractors and companies but Vertech has been the only one in NZ that not only understands the pressures of a dental clinic but their skill and knowledge in the IT world is amazing.

Big Enough with a Personal Touch

Surprisingly one of the unexpected benefits of moving to Vertech’s comprehensive TrueCare Flat Rate Remote Support plan has been the ease of invoice reconciliation. No more needing to check the monthly billing – a time saver!

What I really like is that Vertech is both big and experienced enough to be able to offer solutions suitable to our business and small enough to still offer a personal touch. So if you want a company who cares about their customers, offers quality solutions and tries to understand your day to day business then choose Vertech. If you want to be a number of a sales column for a sales rep, choose the other people!

Supporting role in Business Growth

Daniel provided an alternative quote of what was actually needed versus what our supplier wanted us to buy. This then gave us the leverage to get a better deal!

On time and within the quote

Since we’ve engaged with Vertech we don’t have the worry of what we will need to do or how much it will cost if the Managed Firewall Service breaks.  As with all IT systems they can fall over occasionally but I know they’ve got us covered with the additional layer of Cybersecurity it provides.

Vertech did the work we asked them to complete on time and within the quote provided without us having to chase for the work to be done.  It sounds simple enough but in our experience new IT projects are never easy and straight forward.

If you’re thinking about changing IT Service providers take the time to meet the team who will be assisting you. We found meeting the guys at Vertech and building a rapport with them to be smooth which isn’t always easy to do when dealing with some IT contractors!

A Great Company

Symonds Street Dental is a modern paperless practice, we invest heavily into our systems and equipment to give our clients the best possible service & experience. It is vitally important that we get any issues we have encounter sorted quickly and efficiently. Vertech provides this quality support.

One of the best things about Vertech is there a team good support staff who are friendly and knowledgeable available to look after us.

Vertech have been with us for over 10 years now, and they are a great company to deal with in all facets of IT support.

Straight Dealing, not Bullshit artists!

The best thing about having our IT looked after by Vertech is that we knowing who we are dealing with. I take enormous comfort in what we are being told, is in fact the truth!

We have used two other companies in the past and nothing they did was good as the service we receive from the guys at Vertech. I really love that they’re honest, we don’t over sold stuff we don’t need, they offer the best solutions and the guys are well presented, friendly and polite.

Responsive Team and Seamless Migration

Vertech are very responsive to our needs. They answer service calls very quickly and are proactive about suggesting improvements to enhance our system. Our staff love the fact Vertech access our computers remotely to solve issues rather than waiting for someone to appear on site.

Vertech provided a seamless move to their eFolder cloud storage solution which gives us easy access to documents 24/7 from anywhere without the need for a troublesome server or VPN.

We definitely haven’t regretted our move, all our staff are very happy to work with Vertech and know that when a service call is logged with them it is answered and the issues are dealt with very quickly.

 

Up-to-Date, Reliable, Cyber Protection

We had been without a IT support partner for a while and we had growing concerns about Cybersecurity. Vertech have taken us under their wing with advanced endpoint protection, email filtering, and a cybersecurity awareness training program so I no longer need to worry as we now have an experienced team looking after all our IT requirements.

They are accessible, as and when required which is a great improvement upon our past experiences so if you want a team who are personable, reliable and up to date with the latest in IT then I would definitely recommend Vertech to you.

A Great Load Off Our Minds, Excellent Organisation

Since engaging with Vertech it’s been a great load off our minds knowing that if something goes wrong there is someone competent to call to get tech help quickly & that we are protected from external hackers with the layers of cybersecurity systems they’ve added.

Their technical response is prompt and the organisation of tickets is excellent so that jobs are followed through on by their close-knit team with owner directly involved. They have enough staff that the job can be done, but not so many that the job gets lost or passed around. Personalized and friendly service!

 

Excel at printing solutions

Due to the large amount of printing we do we have saved significant costs and time in using Vertech. The printers are fast and reliable and Replacement materials are automated by online monitoring, which saves us running out of consumables unexpectedly. I would recommend their services on printer supply and servicing.

A Simple Solution To Enable Us To Scale

Zesty is growing and we need a way to collaborate on projects without worrying about data backups. Vertech provided a simple solution that will enable us to scale without stress. BASICALLY, we’re really happy with how eFolder is making our file system easy, safe, and secure.

Whether you are starting out in business or seeking to replace an aging server we definitely recommend the team at Vertech to look after you.

We Feel Like Their Most Important Client

Vertech have brought a number of software innovations to our IT landscape but, most importantly they have managed to maintain a human face and a desire to make us feel like their most important client.

Most Kiwi Companies want to know who they are dealing with particularly with IT. Our systems and data are the most critical aspect of our business, it has to be looked after by somebody you can trust and Vertech with their personalised IT solutions provide this.

If you are considering making a change in your IT support team take the step closer to Vertech, their people and structure are top quality.

We’ve recently moved from a SBS 2011 system to Office 365 for email & Vertech’s Cloud storage solution, Efolder Anchor. Now our data is accessible at all times by anyone in our team, wherever they are without having to worry about a server crash.

Vertech’s Personal Service and the speed of response when there is a problem really stands out, If you’re unhappy with your current IT support people choose Vertech, you won’t be disappointed. Friendly people who know their stuff.

Vertech has provided professional IT advice and delivered superb service to our company throughout day to day operation and projects in the past 9 years.

We highly recommend them to anyone who is looking for trusted and reliable IT support.

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I would like to take the opportunity to thank your team for the help with the mail migration project. It was run very smoothly, and we appreciated they worked through weekends to minimise interruptions.

Reliability is the main reason we decided to move onto Office 365 Exchange Online. With own hosted mail server, the hardware and the operating system were past their end of life for support (SBS 2008) and so outages were becoming a worry. It’s good to have the confidence now that our communication through email which is critical to our business is stable & reliable.

Vertech understand the needs of our business and gives advice based on our needs. They work with us as supporter not supplier bringing a level of professionalism to their personalised services to add even more value. Vertech ticks all the boxes.

We first engaged Vertech to streamline and upgrade our computer systems. From the very first contact all staff members have been very knowledge and extremely helpful. Nicola was instrumental in implementing our Xero accounts package. I would highly recommend Vertech for all IT matters.

We have dealt with Vertech for a few years now and we like their personal approach and that we can develop relationships and understanding of our requirements with them and each of their technicians. They don’t hide behind corporate screens and are flexible enough to work around us when needed.